By Mike Foy
Multifactor authentication (MFA) is becoming a standard cybersecurity protection, and carriers are working on rollouts for partner agencies across the board. One of the key issues, however, is that agent input into the process has been lacking. A recent survey of agents and other stakeholders provides some insights into what agents are hoping for when it comes to MFA.
The IIABA’s Agents Council for Technology (ACT) in early 2022 surveyed 300 agents, carriers and technology providers and found 48% of agents are already required by at least one carrier partner to use MFA in some capacity. Of those, 44% have three to five carriers requiring MFA, and 17% said “most” of their carriers require it. Additionally, 75% of carriers said they will use MFA for bridging quotes from a comparative rater, and 25% already are.
As for technology partners, such as agency management system providers, 53% of ACT survey respondents in this category said they don’t currently support single sign-on into carrier portals and systems, but 18% said single sign-on is in planning or development.
Here are three things agents wish carriers knew before implementing MFA:
