By Brian Bartosh and Doug Mohr
In February 2021, New York State’s Department of Financial Services (DFS) published a cyber fraud alert. The alert was in reponse to reports of malicious behavior in an attempt to steal nonpublic personal information (NPI) from instant quote websites through exploitation and social engineering.
Instant quoting on a website has been touted by the insurance industry as a way to save consumers time and shorten the sales process for independent agents and carriers. While carriers routinely have these capabilities on their websites, independent agencies also may have public-facing websites that accept NPI.
Warns the DFS: “All regulated entites with public-facing websites that display or transmit NPI – even redacted NPI – should be vigilant.” That challenge applies to agents as well as to carriers.
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